While the IRS believes this approach will benefit taxpayers by helping them avoid long waits in line that they otherwise might have experienced, the IRS is testing this process during the tax filing season to ensure this is a more efficient approach for taxpayers.
The IRS believes the appointments could help taxpayers by allowing them to know in advance that they can get the service they need. The process typically in place at most IRS offices cannot guarantee when or if a taxpayer can receive assistance; it is on a first come-first served basis. This situation can force taxpayers to wait in long lines, sometimes with waits lasting over an hour.
The initial test locations available by appointment are:
- Atlanta, Ga. (Atlanta-Woodcock),
- Austin, Texas,
- Birmingham, Ala.,
- Chicago, Ill. (Dearborn),
- Denver, Colo.,
- Fresno, Calif.,
- Hartford, Conn.,
- Plantation, Fla., (My Neighborhood)
- San Antonio, Texas and
- Seattle, Wash.
Overall, the IRS has more than 350 walk-in locations across the nation.
Taxpayers should always check IRS.gov for days and hours of service as well as services offered at the location they plan to visit. For information on how to make an appointment, please visit the contact my local office page on IRS.gov.
At these 10 locations, taxpayer service will continue to be offered without an appointment for those picking up limited forms or making a payment, but the IRS encourages taxpayers to use IRS.gov to get forms and Direct Pay to make the payment online whenever possible. All other services will require an appointment.
Have A Tax Problem?
Contact the Tax Lawyers at
Marini & Associates, P.A.
for a FREE Tax Consultation
Toll Free at 888-8TaxAid (888 882-9243).