Now according to accountingTODAY The Internal Revenue Service is gearing up to deploy a more modern taxpayer case management system in December, starting with the customer support area of its Exempt Organizations unit and eventually more widely across the IRS, in the hope of making it easier for taxpayers and IRS employees to get access to information more quickly and efficiently.
The effort is in line with the Taxpayer First Act that Congress passed last year, which includes a number of IRS reforms, including modernizing the aging technology at the agency. The IRS has been relying on decades-old systems, some of which date back to the Kennedy administration. Last month, the IRS announced a new Enterprise Digitalization and Case Management office, and it’s in charge of the effort to create the Enterprise Case Management system. But the IRS has been working on modernizing its systems for many years, with a number of problems along the way, especially in the Modernized e-File system, which frequently needs to go offline for maintenance.
The initial release of the new system will allow EO case workers to scan and copy documents, research case records, and send requests for publicly available documents such as applications for tax-exempt status and exemption letters, while also helping resolve problems involving determination requests for tax-exempt status.
“This really supports our overall IRS modernization efforts and puts us on a really great path with the Taxpayer First Act because it’s helping us consolidate aging systems and create that taxpayer experience that we are working hard to deliver,” said Justin Lewis Abold-LaBreche, co-director of the Enterprise Digitalization and Case Management office, during a conference call Wednesday with reporters.
The IRS Plans To Expand The System To Other Functions Beyond Customer Support In The Exempt Organizations Unit, Although Those Have Yet To Be Publicly Announced.
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